Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with an offshore casino we cover? We'd like to hear from it. This page explains the best way to reach us and what we can (and can't) help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can occasionally take longer during busy periods.
When you get in touch, it helps to include:
- The name of the casino or the specific page you're asking about
- A short description of the question or issue
- Screenshots if you're reporting something that looks out of date or incorrect
What we can help with
Aussie Online Casinos reviews and compares online casinos that accept Australian players, with a particular focus on pokies, bonuses, banking options and licensing. We're happy to hear from readers on topics such as:
- Corrections to bonus terms, wagering requirements or game details on any review
- Suggestions for a casino, pokies title or software provider we haven't covered yet
- Feedback on payment methods, withdrawal times or account verification you've experienced firsthand
- General questions about how our editorial ratings and evaluation criteria work
Keep in mind that all of the casinos we mention are offshore operators licensed in overseas jurisdictions rather than within Australia, so we're not in a position to intervene in disputes with an operator or process withdrawals on anyone's behalf. Complaints about a specific transaction are best raised directly with the casino's own support team first.
What we can't do
We're an independent review and comparison site, not a casino operator, payment processor or regulator. That means we can't:
- Access, close or verify anyone's casino account
- Guarantee a bonus, deposit or withdrawal outcome with any listed brand
- Provide legal, financial or gambling-addiction counselling
If you're concerned about your own gambling, or that of someone close to you, our Responsible Gambling page lists support services and self-exclusion tools available to Australians, including options for setting deposit and time limits.
Before you write in
A few things are worth checking first, since they answer a good chunk of the questions we get:
- Read our full About Us page for background on how we research and rank casinos.
- Check our Terms and Conditions for details on how the site operates, including our approach to advertising and commercial relationships.
- If you're a UK-based reader looking for options outside the GamStop scheme, that's covered on a separate page rather than here, since it's a different market to Australia's.
A note on commercial relationships
Aussie Online Casinos may earn a commission when readers sign up to a casino through links on this site. This doesn't influence how we rank or write about any operator, and it doesn't cost you anything extra. Our reviews are based on the same criteria for every brand — licensing, game range, payment options, withdrawal speed and bonus terms among them.
Response times and follow-up
We're a small editorial team covering a fast-moving industry, with new online casinos launching regularly and existing operators updating their bonus terms or payment methods. Because of this, some enquiries take a little longer to action than others, particularly if they require us to re-verify a licence number or re-check a bonus offer. If your question is urgent — for example, a live issue with an account or a withdrawal — please contact the casino directly, since we have no access to player accounts.
We do appreciate every message, whether it's a correction, a compliment or a tip about a new site worth reviewing. Reader feedback is one of the main ways we keep our comparisons accurate over time.